I also enjoy sharing my knowledge and experience to help others unlock clarity, untangle process complexity, and turn insights into meaningful outcomes.
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B2B
SaaS
Customer-facing
Web responsive
Compliance-driven
Led a 0-1 design of a customer portal to transform 95% of manual processes into a streamlined workflow for efficient alignment and accelerated operations between Cardinal CSMP team and retail pharmacies.
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B2B
SaaS
Enterprise
Web
Data-driven
Led the redesign of a legacy application to optimize the end-to-end process, reducing task completion time by 40% and improving cost savings and productivity for both users and the business.
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B2B
B2C
SaaS
Customer-facing
Web responsive
Improved the research database search filter for mobile, optimized users' search for better product discoverability, and increased engagement and retention.
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B2B
SaaS
Mobile native
Visual design
User-centric solution
Designed nurse training courses to simplify onboarding, improve completion, and increase engagement, leading to a 15% increase in account activation.
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🔍
Discover & Strategize
Identify the root problems to find targeted and scalable solutions that align user needs with measurable business goals through research, interviews, and system and workflow mapping.
🧩
Design & Validate
Design thoughtfully with scalability & accessibility in mind, validating hypotheses to reduce risk and ensure solutions deliver lasting impact through prototypes, testing, and feedback loops.
🤝
Collaborate & Align
Guide cross-functional team alignment to balance user, business, & technical needs through workshops and collaborative checkpoints, bringing clarity to competing priorities and trade-offs.












